Store Operations Manager

hace 1 semana


Carolina, Carolina, Puerto Rico Pep Boys A tiempo completo

Pep Boys is seeking a highly skilled Store Operations Manager to oversee the day-to-day operations of our service labor, parts, and fleet business.

About the Job

As a Store Operations Manager, you will be responsible for achieving expected sales goals while providing superior customer service through in-store execution of programs and standards. You will lead and motivate a team of associates, ensuring optimal productivity and profitability, while maintaining a positive work environment and high visual presentation standards.

Duties & Responsibilities
  1. Maintain overall direction, coordination, and evaluation of direct and indirect reports, ensuring compliance with policies, procedures, loss prevention, safety, and environmental codes.
  2. Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling, and disciplining associates.
  3. Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store, measured through various reporting tools and Area Director feedback.
  4. Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
  5. Ensure store staffing and talent are at optimal levels to ensure operating efficiency and top service levels.
  6. Monitor shop productivity, workflow, and procedures, emphasizing efficiency, thoroughness, and safety.
  7. Ensure execution of customer service standards and customer satisfaction programs, and equitable resolution of customer complaints.
  8. Follow all policies and procedures related to cash, credit, check, refund, and return policies, as well as point of sale transactions, inventory integrity, reverse logistics, and vendor payment practices.
  9. Partner with Fleet business team to maintain and build Fleet service customer relationships.
  10. Advise associates, technicians, and customers on tires, parts, and service programs.
  11. Effectively communicate with all store associates, managers, and customers.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in automotive service environment.
  • Completion of a two-year college, technical program, or one to three years of service industry experience and a minimum of one year supervisory experience.
  • Valid Driver's License.
  • Basic knowledge and understanding of mathematical concepts, such as addition, subtraction, multiplication, division, percentages, and fractions.
  • Able to exercise judgment and work independently.
  • Strong customer service skills.
  • Able to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy, and follow-through.
  • Able to work Days, Nights, Holidays, and Weekends.
About Pep Boys

Pep Boys is a leading auto repair and maintenance company with over 9,000 service bays across the United States and Puerto Rico.

Salary Estimate

The estimated salary for this position is between $60,000 and $80,000 per year, depending on location and experience.


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