Customer Success Manager
hace 1 mes
About the Role:
ePlus Technology, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our corporate office in Oak Brook, IL, you will be responsible for managing the customer experience and satisfaction of services delivery to client accounts.
Key Responsibilities:
- Oversee, train, and develop the Customer Success staff to ensure exceptional customer service.
- Develop strong relationships with external customers and internal constituents to drive business growth.
- Hold regular face-to-face client meetings and voice communications to ensure alignment and customer satisfaction.
- Track and communicate customer satisfaction to all team members and coordinate recovery efforts as needed.
- Establish trusted, strategic partner relationships with each assigned client and drive the continued value of our products and services.
Requirements:
- Relevant degree and/or professional qualifications.
- Minimum 3-5 years of experience in a client-facing position.
- Strong people management skills with strong communication abilities.
- Strong client focus and high-level customer service expertise.
- Ability to travel to customer sites, typically within a 2-3 hour drive.
About ePlus:
ePlus Technology, Inc. is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
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