Customer Service Operations Manager

hace 3 semanas


San Juan, San Juan, Puerto Rico Elevance Health A tiempo completo

About the Role:
Elevance Health is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our customer service unit, you will be responsible for providing oversight and guidance to ensure exceptional customer experiences.

Key Responsibilities:
Establish and maintain department policies and procedures
Conduct audits to monitor efficiency and compliance
Prepare specialized reports and participate in special projects
Hire, train, coach, and evaluate direct reports

Requirements:
Bachelor's degree in a related field
Minimum 5 years of experience in a complex customer service environment
Fully bilingual (English & Spanish)

About Elevance Health:
We are a health company dedicated to improving lives and communities. Our values and behaviors are the root of our culture, driving our shared success for our consumers, associates, communities, and business.

What We Offer:
Market-competitive total rewards, including merit increases, paid holidays, and incentive bonus programs
Comprehensive benefits, including medical, dental, vision, and 401(k) + match
Opportunities for professional growth and development

How to Apply:
Interested candidates should submit their application through our website.



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