Care Experience Manager

hace 22 horas


San Juan, San Juan, Puerto Rico Pearl A tiempo completo

About Pearl

Pearl links exceptional talent globally with US and EU-based startups that value discovering and nurturing sharp and driven employees for long-term growth.

We facilitate exclusive skill-enhancement opportunities for our vetted candidates, allowing them to accelerate their professional progress.

Our focus lies in collaborating with forward-thinking employers who seek to hire and develop talented staff members.

About the Job:

Position: Family Growth Specialist

Working Hours: Full-Time | 40 hours/week | Wednesdays to Sundays, Mountain Time Zone

Remuneration: $1,200

Employment Status: Independent Contractor (employees receive salaries in full without deductions)

Responsibilities:

As part of our dynamic team, we are looking for enthusiastic and compassionate individuals to fill this unique role.

While this is not your typical sales or customer-facing position, it does involve direct interaction with genuine families in need.

By joining us, you will be empowered to make a lasting impact on these families by providing access to vital care services.

  1. Develop and Implement Comprehensive Family Care Strategy: Establish strong relationships with families through clear communication.
  2. Establish and Maintain Exceptional Family Care Standards:
  3. Strategically Manage Family Care Pipeline:

Qualifications and Requirements:

  • Minimum 1-4 years of experience in Sales Development, Account Management, Customer Success, Call Centers, or Customer Service.
  • Proficiency in both Spanish and English.
  • Proven ability to manage intricate tasks while maintaining attention to detail.
  • Capacity to adapt to various client personalities and navigate challenging situations with ease.
  • Experience with CRM software such as Salesforce or comparable spreadsheet tools.
  • Empathy and dedication to helping underprivileged communities with restricted access to healthcare.
  • Flexibility to provide additional support to families outside standard working hours.


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