Customer Service Representative

hace 2 semanas


Mayagüez, Mayagüez, Puerto Rico First Merchants Bank A tiempo completo
Customer Service Representative at First Merchants Bank

First Merchants Bank is seeking a Customer Service Representative to provide high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services that meet customer needs.

Key Responsibilities:

  1. Provide excellent customer service by responding to customer requests and answering inquiries.
  2. Balance cash, daily transactions, and vault and ATM operations.
  3. Ensure compliance with regulations and reporting requirements.
  4. Participate in a high-performing sales environment by selling bank products and making customer referrals.
  5. Lead and act as an example to others by training, coaching, and guiding staff.

Requirements:

  • High School Diploma or Equivalent.
  • Minimum 6 months of experience selling products or services.
  • Minimum 1 year of sales, banking, and/or related experience.
  • S.A.F.E. Act Registration through the Nationwide Mortgage Licensing System.
  • Obtain Notary Public designation within 12 months of employment.

Benefits:

  • Base Pay PLUS Bonuses
  • Medical, Dental, and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

At First Merchants Bank, we prioritize the financial wellness of our diverse communities and strive to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. We value inclusion and belonging and are committed to attracting and engaging teammates of diverse backgrounds.



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