Senior Quality Assurance Manager for CRM Platform Development

hace 2 meses


San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

About the Role


We are seeking an experienced Senior Quality Assurance Manager to lead our Quality Assurance team in the development of our CRM platform. The successful candidate will have a deep understanding of software development lifecycles and quality assurance principles, with a strong focus on delivering high-quality software products that meet customer needs.



Key Responsibilities

  • Strategic Planning and Leadership

Develop and execute comprehensive quality assurance plans to ensure timely and successful delivery of CRM platform releases.


Quality Assurance Process Management

Design, develop, execute, and manage testing project plans, timelines, and dependencies to ensure all possible scenarios for testing are covered.


Test Strategy and Planning

Implement test strategies in collaboration with business users, project lead, third-party/partners, and application developers to ensure thorough testing of CRM platform features and functionality.


Testing and Quality Assurance

Develop and execute manual and automated testing scripts to ensure the CRM platform meets customer needs and industry standards.


Defect Management

Track and monitor bugs or defects to closure, reporting and retesting as necessary to ensure timely resolution.


Problem Solving and Analysis

Analyze issues to determine root cause, working with development teams to resolve defects and improve quality.


Communication and Collaboration

Communicate testing status and results to stakeholders, working collaboratively with cross-functional teams to ensure successful delivery.



Requirements

  • Education

Bachelor's Degree in Computer Engineering or Computer Science, or related field.


Experience

A minimum of two (2) years of combined experience in software development, testing, and quality assurance, with a strong focus on CRM platform development.


Skills and Qualifications

Strong business acumen, technical skills, and analytical abilities, with excellent communication and collaboration skills.



What We Offer

  • Competitive Salary

$90,000 - $110,000 per year, based on experience.


Benefits Package

A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


Opportunities for Growth

Opportunities for professional growth and development, with a focus on leadership and quality assurance.



Location and Work Schedule

Based in San Juan, Puerto Rico, with a hybrid work schedule that allows for flexibility and work-life balance.



Join Our Team

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and experienced Quality Assurance professional looking for a new challenge, we encourage you to apply.



Salary: $90,000 - $110,000 per year

Estimated salary based on industry standards and location.




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