Client Solutions Manager
hace 4 semanas
Norstella is a leading provider of pharmaceutical intelligence solutions, dedicated to helping clients bring life-saving therapies to market quickly and efficiently.
Our mission is to unite best-in-class brands to navigate the complexities of the drug development life cycle and get the right treatments to the right patients at the right time.
Job DescriptionThe Client Solutions Manager will play a critical role in managing high-profile and custom programs, working collaboratively with Sales, Client Operations, Analytics, Technology, and members of the Leadership team.
This individual will serve as the lead for strategic initiatives, providing exceptional client service and ensuring seamless program execution.
The ideal candidate will have strong interpersonal and client-facing skills, exceptional communication skills, experience analyzing data and providing insights, and a deep understanding of the pharmaceutical marketing landscape.
Key Responsibilities- Manage custom Skipta digital programs independently, focusing on superior customer service
- Work closely with senior team members to master and improve client programs and performance
- Evaluate programs with a strategic lens and identify areas for improvement, working cross-functionally to optimize program performance and enhance client interactions
- Consolidate program learnings and create recommendations to share with Director & Sales
- Serve as the subject matter expert on matters of campaign execution and educate partners on company services, customizable offerings, and effective med/legal/regulatory (MLR) approval strategies
- Assist the Director of Client Solutions in creating strategies for increased client retention
- Bachelor's degree
- 5+ years' experience working in a client-facing or client support role with a proven track record of success managing multi-faceted programs
- Pharmaceutical industry knowledge
- Digital Marketing knowledge
- Excellent writing and editing skills in English
- Self-starter with the ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion
- Medical Legal Review (MLR) submission experience is a plus
- Excellent written and verbal communication skills
- Experience with online marketing and marketing analytics
- Results-driven, able to self-direct and work independently in a virtual work environment
- Flexible and able to easily adapt to rapidly changing priorities and responsibilities
- Ability to facilitate communication across lines of business within an organization
- Strong organizational, analytical, interpersonal, and leadership skills
- Comprehensive benefits including medical, vision, dental, Life/ADD, 401k with matching program, and flex spending accounts
- Open vacation time + 10 sick days
- 9 company holidays
- Paid parental leave
- Fully remote with minimal travel
- Flexible schedule options
- Commitment to culture: we offer a fun, supportive culture where employees bring out the best in each other
- Commitment to growth & mentoring
Full Time
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