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Customer Service Lead
hace 4 semanas
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Lead to join our team at Burlington Stores. As a key member of our customer service team, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service.
Key Responsibilities:
- Model company core values and Our Burlington philosophy to drive improvement of friendliness, speed of checkout, and customer feedback surveys.
- Drive a customer-first focus and deliver a consistently great experience to all customers with a high level of professionalism.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
What We Offer:
We offer a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
About Us:
Burlington Stores is a rapidly growing retail company that provides a unique shopping experience to our customers. We are committed to making a difference in the lives of our customers, colleagues, and the communities where we live and work.
