Orthopaedics Patient Services Representative
hace 3 semanas
UPMC Department of Orthopedic Surgery is seeking a full-time Patient Services Representative to support their new office. This is a Monday-to-Friday, daylight position with no weekends or holidays. The ideal candidate will provide excellent patient care and support services to ensure a seamless experience.
Key Responsibilities- Assist patients in navigating the healthcare system by providing clear instructions and follow-up support.
- Provide administrative duties, including scanning medical records, faxing, and scheduling appointments.
- Guide patients through self-arrival technology or check-in at the desk, as per their preference.
- Schedule or connect patients to resources for ancillary services.
- Understand and implement service recovery principles to address patient concerns.
- Assist patients in understanding financial responsibility and connect them to advocacy resources as needed.
- Obtain patient or family member signatures for consent to treatment and financial responsibility, adhering to HIPAA regulations.
- Confirm and verify insurance benefits via online verification systems or phone inquiries.
- Promote the MyUPMC patient portal and assist patients in registration.
- Collect copayments and patient payments at the point of service.
High school graduation or equivalent is required. Experience with personal computer-based applications, office equipment, and proficient typing skills are preferred. Two years of experience in a medical, billing, or customer service function is preferred. Knowledge of medical terminology is also preferred. Prior experience with Medipac, Epic, or other health records systems is a plus.
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Buena Vista, Puerto Rico Upmc A tiempo completoUPMC Department of Orthopedic Surgery is hiring a full-time Patient Services Representative for their new office This is a Monday-Friday, daylight position. No weekends or holidays Responsibilities: Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to...
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Patient Services Representative, Full Time
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Buena Vista, Puerto Rico University Of Pittsburgh Medical Center A tiempo completoProvide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm Patient Services, Representative, Patient, Healthcare
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