Orthopaedics Patient Services Representative

hace 3 semanas


Buena Vista Barrio, Puerto Rico Upmc A tiempo completo
Job Summary

UPMC Department of Orthopedic Surgery is seeking a full-time Patient Services Representative to support their new office. This is a Monday-to-Friday, daylight position with no weekends or holidays. The ideal candidate will provide excellent patient care and support services to ensure a seamless experience.

Key Responsibilities
  1. Assist patients in navigating the healthcare system by providing clear instructions and follow-up support.
  2. Provide administrative duties, including scanning medical records, faxing, and scheduling appointments.
  3. Guide patients through self-arrival technology or check-in at the desk, as per their preference.
  4. Schedule or connect patients to resources for ancillary services.
  5. Understand and implement service recovery principles to address patient concerns.
  6. Assist patients in understanding financial responsibility and connect them to advocacy resources as needed.
  7. Obtain patient or family member signatures for consent to treatment and financial responsibility, adhering to HIPAA regulations.
  8. Confirm and verify insurance benefits via online verification systems or phone inquiries.
  9. Promote the MyUPMC patient portal and assist patients in registration.
  10. Collect copayments and patient payments at the point of service.
Requirements

High school graduation or equivalent is required. Experience with personal computer-based applications, office equipment, and proficient typing skills are preferred. Two years of experience in a medical, billing, or customer service function is preferred. Knowledge of medical terminology is also preferred. Prior experience with Medipac, Epic, or other health records systems is a plus.



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