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Help Desk Specialist
hace 2 semanas
About Optum
">We are a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone.
">At Optum, we believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
">The Job
">This role requires fluency in computer navigation and toggling while engaging in dialogue with the caller. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle complex customer issues.
">The successful candidate will have 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties.
">Prior experience in a call center environment would be beneficial, as well as bilingual Spanish/English proficiency.
">Benefits of Working with Us
">We offer a comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as a 401(k) plan with company match. Our team is committed to diversity and inclusion, creating a culture where everyone feels welcome and valued.
">We prioritize employee wellness and provide access to mental health resources and employee assistance programs. If you are looking for a dynamic and supportive work environment, we encourage you to apply.
