Customer Experience Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico Optum A tiempo completo

Optum Overview

At Optum, we deliver care and technology to help millions of people live healthier lives. Our mission is to improve health outcomes by connecting individuals with the care, pharmacy benefits, data, and resources they need to thrive.

Job Summary

We are seeking a skilled Customer Experience Specialist to join our team. As a Healthcare Chat Support Representative, you will provide Live Person Chat support to healthcare professionals, assisting with credentialing, contracting, and product inquiries.

Main Responsibilities:

  • Respond to healthcare professional inquiries via Live Person Chat, addressing credentialing, contracting, and product-related issues.
  • Educate providers on various topics, including initial credentialing, re-credentialing, contract details, and demographic requirements.
  • Deliver information and answer questions in a positive manner to foster strong relationships with providers and their staff.
  • Document and track provider issues to facilitate reporting and trend analysis.

Requirements:

  • 1+ years of experience in a related environment (office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools.
  • Proficiency in Microsoft and Windows PC applications, with the ability to navigate and learn new complex system applications.
  • Bilingual Spanish/English proficiency.
  • Availability to work 40 hours per week, Monday through Friday, with flexibility to work any 8-hour shift schedule during normal business hours (8:00 am to 9:00 pm ATL).

Benefits:

We offer a comprehensive benefits package, including opportunities for career development, comprehensive benefits, and a culture guided by diversity and inclusion.

Why Join Us:

At Optum, we value diversity and strive to create an inclusive environment where everyone can thrive. We believe that everyone deserves the opportunity to live their healthiest life, and we're committed to making a positive impact on the communities we serve.



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