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Patient Care Liaison
hace 2 meses
Job Summary
Serves as a liaison between patients/families and the Community Bridges system of care, with a focus on assisting in complaints. Ensures that patient and family concerns are heard, reviewed by the appropriate staff, and resolved, communicating with the patient and family throughout the process.
The Patient Advocate works with many different areas of the organization, including the investigation team, quality improvement, on-site clinical and professional staff, and leadership, and spends time at Community Bridges crisis stabilization and inpatient facilities throughout the work week. This position reports to the Associate Director of Standards and Compliance.
Responsibilities
- Ensures patient and family concerns are heard and resolved
- Communicates with patients and families throughout the process
- Works with various areas of the organization, including investigation team, quality improvement, and leadership
Requirements
- High school diploma or GED required
- Associate degree or higher preferred
- Three (3) or more years of experience providing direct patient care or advocacy required
- Experience specific to crisis stabilization highly preferred
Benefits
- Generous PTO accrual (5 weeks)
- Medical, Dental, Vision, Disability, Life, Supplemental plans
- Hospital indemnity/Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings
- 401K with employer match - 100% vested upon enrollment
- Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more
About Community Bridges
Community Bridges is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. We provide residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.
We are proud to adhere to a 'no wrong door' treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.
