Warranty Returns and Product Recovery Manager

hace 4 semanas


Mayagüez, Mayagüez, Puerto Rico Mid-West Equipment Sales A tiempo completo

Job Summary

Mid-West Equipment Sales is seeking an experienced and detail-oriented Manager of Warranty Returns and Product Recovery to lead our dynamic team in overseeing the efficient handling of returned products and receiving returns operations.

Key Responsibilities:

  • Lead and supervise a team responsible for processing returned products, warranty claims, and product recovery.
  • Oversee returns receiving operations, ensuring accurate and timely processing of incoming shipments and returned goods.
  • Develop and implement procedures for efficient processing, inspection, and disposition of returned products.
  • Collaborate with cross-functional teams, including customer service, quality assurance, and logistics, to resolve issues and enhance return processes.
  • Analyze data and metrics related to returns and product recovery to identify trends, areas for improvement, and opportunities for cost reduction.
  • Manage inventory levels of returned and recovered products, ensuring optimal storage and minimal waste.
  • Ensure compliance with company policies, regulatory requirements, and industry best practices in all return and recovery processes.
  • Train, mentor, and evaluate team members, fostering a collaborative and high-performance work environment.
  • Address and resolve complex or escalated issues related to product returns and warranty claims.

Qualifications:

  • Proven experience in warehouse management, returns processing, or a related field, with at least 3-5 years in a managerial role.
  • Strong leadership and team management skills, with the ability to motivate and guide a team toward achieving goals.
  • Excellent analytical and problem-solving abilities, with a keen eye for detail and process improvement.
  • Proficiency in warehouse management systems (WMS) and other relevant software.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with internal teams and external partners.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.


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