Warranty Returns and Product Recovery Manager

hace 2 semanas


Mayagüez, Mayagüez, Puerto Rico Mid-West Equipment Sales A tiempo completo

Overview

Mid-West Equipment Sales is seeking an experienced Warranty Returns and Product Recovery Manager to lead our returns operations team. The successful candidate will be responsible for overseeing the efficient handling of returned products and ensuring compliance with company policies and industry standards.

Key Responsibilities:

  • Lead and supervise a team responsible for processing returned products, warranty claims, and product recovery.
  • Oversee returns receiving operations, ensuring accurate and timely processing of incoming shipments and returned goods.
  • Develop and implement procedures for efficient processing, inspection, and disposition of returned products.
  • Collaborate with cross-functional teams to resolve issues and enhance return processes.
  • Analyze data and metrics related to returns and product recovery to identify trends and areas for improvement.

Requirements:

  • Proven experience in warehouse management, returns processing, or a related field with at least 3-5 years in a managerial role.
  • Strong leadership and team management skills with the ability to motivate and guide a team.
  • Knowledge of warehouse management systems and other relevant software.
  • Exceptional communication and interpersonal skills with the ability to work effectively with internal teams and external partners.


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