Outbound Call Center Representative

hace 4 semanas


Río Cañas Barrio, Puerto Rico Signify Health A tiempo completo
Job Title: Outbound Call Center Representative

Are you a motivated and results-driven individual with excellent communication skills? Do you have a passion for helping others and making a positive impact in the lives of healthcare members?

We are seeking a highly skilled Outbound Call Center Representative to join our team at Signify Health. As a key member of our Member Engagement team, you will play a critical role in contacting Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.

Key Responsibilities:
  • Make an average of 50 outbound calls per hour to offer, explain, and schedule healthcare evaluations
  • Follow approved scripts to ensure members understand and are comfortable with the terms
  • Present a positive, professional, and high-energy approach to clients, health plan members, and team members
  • Meet daily goals set by the department, including 300-400 outbound dials per day and 24 appointments set per day
  • Adjust, reschedule, and cancel appointments as requested
  • Monitor performance results using designated reporting systems
  • Report member complaints and escalations immediately to Member Engagement Managers
Requirements:
  • High School Diploma or equivalent
  • 1+ year call center experience or 2+ years general work experience
  • Previous outbound call center or high-volume experience working in a metrics-driven environment
  • Ability to work in an efficient, results-oriented outbound call center environment
  • Strong computer skills and ability to use multiple systems at the same time
Benefits:
  • Medical, Dental, and Vision plans
  • Bi-weekly pay with monthly commission bonus potential
  • 401K, employee stock purchase program, and tuition reimbursement
  • Employee discount programs

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for helping others, we encourage you to apply for this exciting opportunity.



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