Customer Success Champion

hace 2 semanas


Puerto Diablo Barrio, Puerto Rico Jobleads-Us A tiempo completo

About the Role: We are seeking a skilled Customer Success Manager to join our growing team at Jobleads-Us. As a critical individual contributor, you will play a vital role in ensuring our customers achieve success with our product.

Key Responsibilities:

  • Collaborate closely with internal and external teams to drive renewals, upsells, and expansions
  • Oversee the design and execution of OfferFit use cases, working closely with customers to identify future use cases
  • Own executive-level relationships and contribute significantly to the OfferFit product development process
  • Conduct analysis of results and build compelling presentations to communicate customer insights and showcase OfferFit's value proposition

What You'll Need:

  • Entrepreneurial spirit: take initiative, work around obstacles, and seek creative solutions
  • People person: build trust-based relationships with external partners and combine empathy with direct, challenging conversations
  • Analytically driven: draw insights from raw data and perform analysis helpful to customers
  • Technology enthusiast: passionate about new technologies and their potential impact on business-as-usual
  • Structured and organized: structure a plan, align stakeholders, and see it through to execution

Why This Role is Great:

  • Be the face of the company, working alongside customers to help them succeed
  • Lead the AI transformation happening in marketing technology today
  • Join a fast-paced, supportive, and professional team
  • Empowered to take initiative and receive great mentorship and coaching

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