Problem Resolution Expert

hace 6 días


San Juan, San Juan, Puerto Rico Nuc University - Corporate A tiempo completo

We are seeking a skilled Problem Resolution Expert to join our team at Nuc University - Corporate. As a Problem Resolution Expert, you will be responsible for providing timely and effective solutions to technical issues related to our IT services.

The ideal candidate will have a strong understanding of computer systems and excellent problem-solving skills. They will be able to analyze complex issues, identify root causes, and implement effective solutions.

In this role, you will work closely with our team to resolve incidents and problems related to supported products and services. You will also be responsible for documenting and tracking issues to ensure that we can learn from them and improve our services.

Key Responsibilities:

  • Provide timely and effective solutions to technical issues related to IT services
  • Analyze complex issues and identify root causes
  • Implement effective solutions to resolve incidents and problems
  • Document and track issues to ensure continuous improvement

Requirements:

  • Bachelor's Degree in Computer Sciences
  • At least two years or more experience in a similar position
  • Fully bilingual (English and Spanish) oral and written
  • Ability to work a flexible schedule


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