Fraud Analyst Customer Service Representative
hace 7 días
We are seeking a skilled Fraud Monitoring Representative to join our team at Popular Bank. This is an exciting opportunity for individuals who enjoy working with customers and want to make a difference in the financial industry.
Key Responsibilities- Resolve customer inquiries regarding fraud or security concerns, such as verifying transactions and caller authentication.
- Research and resolve service-related problems in a prompt and accurate manner.
- Manage incoming calls and referrals from other departments, and generate outbound calls to validate customer transactions when necessary.
To be successful in this role, you will need:
- A strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
- Knowledge of Windows Microsoft Office applications (Word, Excel, PowerPoint, etc.).
We prefer candidates with:
- Two years of experience in a customer service environment, preferably in a call center setting.
- A Bachelor's degree in a relevant field.
As a Fraud Monitoring Representative at Popular Bank, you can expect:
- An estimated salary of $45,000 - $60,000 per year, depending on experience.
- The opportunity to work with a leading financial institution in Puerto Rico.
- A dynamic and supportive work environment.
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