Fraud Analyst Customer Service Representative

hace 7 días


San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo
About the Role

We are seeking a skilled Fraud Monitoring Representative to join our team at Popular Bank. This is an exciting opportunity for individuals who enjoy working with customers and want to make a difference in the financial industry.

Key Responsibilities
  • Resolve customer inquiries regarding fraud or security concerns, such as verifying transactions and caller authentication.
  • Research and resolve service-related problems in a prompt and accurate manner.
  • Manage incoming calls and referrals from other departments, and generate outbound calls to validate customer transactions when necessary.
Requirements

To be successful in this role, you will need:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Knowledge of Windows Microsoft Office applications (Word, Excel, PowerPoint, etc.).
Preferred Qualifications

We prefer candidates with:

  • Two years of experience in a customer service environment, preferably in a call center setting.
  • A Bachelor's degree in a relevant field.
What We Offer

As a Fraud Monitoring Representative at Popular Bank, you can expect:

  • An estimated salary of $45,000 - $60,000 per year, depending on experience.
  • The opportunity to work with a leading financial institution in Puerto Rico.
  • A dynamic and supportive work environment.

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