Export and Import Case Manager
hace 2 días
**Job Description**
We are seeking an experienced Export and Import Case Manager to join our team at Search Latam. In this role, you will be responsible for managing import and export lifecycle case management, providing exceptional customer service, and ensuring timely responses to customer inquiries.
**Key Responsibilities:**
- Monitor and attend customer cases based on set priority or Service Level Agreement.
- Ensure timely response to customer's general requests of Export and Import lifecycle case management.
- Provide red carpet service to the Group's customers, offering a personalized level of support according to the treatment level.
- Attend phone calls for general customer service (import/export) inquiries.
- Perform basic compliance checks prior to release arranged by agency.
**Required Skills and Qualifications:**
- Bachelor's degree in Business Administration, International Business, or Industrial Engineering.
- 3 years of experience in customer service or logistics (preferable).
- Basic Excel skills.
- Intermediate or advanced English.
- Proactive, strong verbal and communication skills, customer service-oriented.
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