Operations Director

hace 1 día

San Juan, San Juan, Puerto Rico Marvin Love And Associates A tiempo completo

Marvin Love and Associates is a leading hospitality company specializing in the operation of limited service hotels. We are seeking an experienced and motivated Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing daily operations, ensuring high levels of guest service, and achieving operational excellence.

Key Responsibilities:
  • Operational Leadership: Ensure that all guest services and facilities meet our high standards.
  • Coordinate with department heads to ensure smooth operations and communication among all staff.
  • Implement and enforce policies and procedures to ensure compliance with regulations and standards.

Guest Experience: Monitor guest satisfaction and address any concerns or feedback promptly. Develop and promote programs to enhance guest relations and improve service quality.

Financial Performance: Assist in budget preparation and manage operational expenses to maintain profitability. Analyze financial reports to identify performance issues and develop actionable strategies.

Staff Management: Recruit, train, and mentor staff to ensure a knowledgeable and highly engaged team. Conduct performance evaluations and provide ongoing feedback and development opportunities.

Sales and Marketing: Collaborate with marketing teams to develop promotional strategies to increase occupancy and revenue. Support sales initiatives by ensuring high standards of service delivery.

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