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Collection Specialist

hace 1 mes

Cupey Barrio, Puerto Rico Buscojobs Puerto Rico A tiempo completo

Overview


Popular, Puerto Rico's leading financial institution, seeks a highly skilled Collection Specialist to join our team in Cupey Center, San Juan.



About the Role


This is a full-time position that offers a competitive salary and benefits package. As a Collection Specialist, you will be responsible for locating and notifying customers with delinquent accounts, securing payment, and providing excellent customer service.



Key Responsibilities



  • Contact customers by phone to encourage and secure payment of delinquent accounts
  • Dialogue with customers to determine reason for overdue payment and review terms of sales, service, or credit contract
  • Provide orientation on payment alternatives, debt restructuring, and obtaining a payment promise
  • Follow up on payment promises and record information about the financial status of customers
  • Trace customers to new addresses and receive payments


Requirements


To be successful in this role, you will need:



  • At least one year of related experience in collections or customer service
  • A 24:60 Bachelor's degree credits approved
  • Excellent interpersonal skills and ability to work in groups
  • Ability to manage difficult situations with clients and communicate effectively in Spanish and English
  • Strong problem-solving skills and ability to establish priorities
  • Knowledge of rules and regulations applicable to the collection of money


What We Offer


In addition to a competitive salary and benefits package, we offer:



  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A chance to make a real difference in the lives of our customers


Estimated Salary Range


$40,000 - $55,000 per year, depending on experience.