Senior Collections Specialist

hace 3 semanas

Puerto Diablo Barrio, Puerto Rico Goodwin Procter Llp A tiempo completo

Job Summary

Goodwin Procter LLP is seeking a highly skilled Senior Collections Specialist to join our team. As a key member of our Global Operations Team, you will be responsible for developing strong working relationships with assigned Partners to provide best-in-class customer service support for all related client collection needs.

Key Responsibilities

  • Assist in managing day-to-day collections operations for assigned partners.
  • Identify problems or issues in processes and implement solutions to bring bottom-line results.
  • Interface with varying levels of management, clients, and staff.
  • Develop alternative solutions and meet deadlines in a fast-paced environment.
  • Interact and support billing attorneys and partners to review the status of unpaid bills.
  • Direct contact with clients regarding past-due accounts and invoices as requested by the respective billing attorney.
  • Monitor payment arrangements to ensure compliance with payment terms.
  • Partner with billing representatives to ensure appropriate collections follow-up.
  • Generate and distribute monthly Client Reminder Statements to ensure timely delivery.
  • Research and monitor unapplied payments; process client refunds when applicable.
  • Promptly respond to client inquiries regarding past-due balances.
  • Assist with providing back-up for client audit letter responses as necessary.
  • Conduct credit review analyses on clients as needed.
  • Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management.

Requirements

  • Excellent organizational, interpersonal, and communication skills.
  • Strong writing skills necessary.
  • Ability to provide high-level customer service in a fast-paced environment.
  • Ability to handle a high volume of tasks while maintaining attention to detail and prioritizing as necessary.
  • Ability to understand, adhere to, enforce, and apply department policies and procedures.
  • Proficiency in MS Office; strong knowledge of Excel preferred.
  • A minimum of 3-5 years' experience with financial/billing software packages and Finance/Accounting organizational operations.

About Goodwin Procter LLP

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including flexible work arrangements, health insurance, life insurance, retirement and savings plan, paid vacation, sick time off, and holidays, professional development and career advancement opportunities, employee recognition and reward programs, employee wellness and assistance programs, and employee discounts and perks.

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