Residential Support Specialist

hace 2 semanas


Arroyo, Puerto Rico Win (Women In Need) A tiempo completo
Job Title: Residential Support Specialist

At Win (Women In Need), we are seeking a highly motivated and detail-oriented Residential Support Specialist to join our team. As a Residential Support Specialist, you will play a critical role in ensuring the safety and security of our clients and staff.

Key Responsibilities:

  • Maintain a secure and functional environment for residents, staff, visitors, and volunteers.
  • Welcome new families, conduct orientation, and provide house rules.
  • Handle incidents using standard operating procedures.
  • Observe residents and recognize signs of substance abuse, child abuse, and criminal activity.
  • Maintain excellent telephone skills and transfer calls appropriately.
  • Acquire understanding of building features and potential problems.
  • Maintain daily log books, school attendance, visitor, and resident sign-in logs.
  • Patrol transitional housing sites/apartments, maintain standing posts, and conduct vertical patrols.
  • Visit multiple units as required and report incidents to the security shift supervisor.
  • Attend program and agency staff meetings, house meetings, and training sessions as required.
  • Work under pressure and during stressful situations.
  • Use the computer to complete intakes and other reports on the CARES database.

Requirements:

  • Commitment to Win's mission.
  • High School diploma or equivalent required.
  • Valid Fire Guard Certification/F02 required.
  • Valid NYS Security Guard License required.
  • Ability to communicate effectively (verbally and in writing).
  • Ability to interact effectively with facility staff and client population.
  • Ability to work well under pressure and during stressful situations.
  • Familiarity with CCTV systems.
  • Willingness to remain at post beyond regularly scheduled hours until relief arrives.
  • Ability to work nights, weekends, and holidays as scheduled.


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