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Shift Lead
hace 1 mes
We are seeking a highly skilled and motivated Shift Lead to join our team at Heyday. As a Shift Lead, you will be responsible for creating a world-class client experience in our shops. Your expertise will lie in connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.
Key Responsibilities- Provide exceptional client service and hospitality
- Work with the Shop Manager to handle schedule adjustments and ensure efficient operations
- Manage Skin Therapist appointments within our booking system
- Supervise on-shift staff, including deployment, delegation, and troubleshooting
- Contribute to the training and coaching of new Host team members
- Assist in daily shop tasks and projects
- Demonstrate product knowledge and support restocking efforts
- Manage inventory and assist clients with product sales and returns
At Heyday, we are revolutionizing the skincare industry by providing personalized facial treatments and expert skincare guidance from our skilled estheticians, complemented by powerful products that allow you to showcase your best self. We've been honored as "Best Facial" by New York Magazine and have performed over 500,000 facials, collecting a treasure trove of skincare insights.
Our CommitmentHeyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.
