Digital Marketing Strategist

hace 4 días

San Juan, San Juan, Puerto Rico Amz Advisers A tiempo completo

About Amz Advisers: Our Mission

We are a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. As a leading player in this space, we have a unique opportunity to make a real impact on the lives and businesses of entrepreneurs.

The ideal candidate will be a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. We offer a fast-paced, challenging, and creative environment where you will be provided the opportunity to sharpen your analytical, communication, and strategic development skills.

**Key Responsibilities:**

  • Maintain a portfolio that will gradually grow to 10 clients and aim to hold a high retention rate.
  • Build long-lasting client relationships by clearly and concisely managing expectations.
  • Build and track KPIs for all accounts under personal client portfolio management.
  • Bi-weekly strategy calls with clients to communicate results and upcoming strategies.
  • Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.
  • Reporting and strategizing account progress and action items.
  • Plan and implement or delegate promotional plans and strategies.
  • Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support.
  • Work within software platforms such as Zonguru.
  • Work with other departments to accomplish overall, high level goals.

**Team Collaboration:**

  • Assign team members to clients based on skills, expertise, and client portfolios.
  • Ensure a balanced mix of experience levels for each team member to facilitate knowledge and sharing.
  • Develop a comprehensive training program for Junior Account Managers.
  • Mentor and guide junior team members in collaboration with Strategists.

**Client Satisfaction:**

  • Conduct regular check-ins with teams to assess client progress, address issues, and identify new strategies.
  • Determine upsell opportunities and encourage proactive problem solving.
  • Emphasize proactive and transparent communication with clients.
  • Encourage clients to provide feedback on their experience, ensuring satisfaction and continuous improvement.

**Requirements:

  • Bachelor's degree in Marketing, Business Development, Management, or other related studies.
  • 2+ years with client account management.
  • 2+ years digital marketing or eCommerce experience.
  • 1+ year experience with Amazon Seller and or Vendor Central.
  • Ability to build and maintain client relations.
  • Active listening and the ability to understand client needs.
  • Proactive, go-getter mindset who functions well within a team setting but can work independently.
  • Strong ability to think outside the box, willingness to test new ideas, and develop and implement growth strategies.
  • Strong time management skills and the ability to multitask.

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