Amazon E-commerce Account Manager
hace 4 días
About Amz Advisers: A Leader in Digital Media Marketing
We specialize in developing and implementing strategic marketing plans for the global Amazon marketplaces. Our goal is to deliver exceptional results and make a lasting impact on the lives and businesses of our clients.
We're seeking a highly motivated and experienced individual to join our team as a Senior Amazon Account Manager. This role requires a strong understanding of Amazon Seller and Vendor Central, as well as excellent communication and relationship-building skills.
**Key Responsibilities:
- Maintain a portfolio of 10 clients and aim to achieve a high retention rate.
- Build and maintain long-lasting client relationships through clear and concise communication.
- Develop and track key performance indicators (KPIs) for all client accounts.
- Conduct bi-weekly strategy calls with clients to discuss results and upcoming strategies.
- Brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.
- Report on and strategize account progress and action items.
- Develop and implement promotional plans and strategies.
- Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support.
- Work within software platforms such as Zonguru.
**Team Collaboration:
- Assign team members to clients based on skills, expertise, and client portfolios.
- Develop a comprehensive training program for Junior Account Managers.
- Mentor and guide junior team members in collaboration with Strategists.
**Client Satisfaction:
- Conduct regular check-ins with teams to assess client progress, address issues, and identify new strategies.
- Encourage clients to provide feedback on their experience, ensuring satisfaction and continuous improvement.
**Requirements:
- Bachelor's degree in Marketing, Business Development, Management, or other related studies.
- 2+ years with client account management.
- 2+ years digital marketing or eCommerce experience.
- 1+ year experience with Amazon Seller and or Vendor Central.
- Ability to build and maintain client relations.
- Active listening and the ability to understand client needs.
- Proactive, go-getter mindset who functions well within a team setting but can work independently.
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