Benefits Specialist Director
hace 1 mes
The Benefits Specialist is responsible for assisting Product and Client Managers in strategizing communication flow and positioning of data between the client and company departments.
As a liaison, they serve as a bridge between the Company and its clients to assist with service to the accounts assigned to their Product and Client Managers Book of Business (BOB).
Key Responsibilities:
- Participate in annual renewal processes for enrollment.
- Manage daily service issues for clients.
- Follow up on quarterly Experience Reports from carriers.
- Prepare and send monthly Experience Reports to customers.
- Coordinate Request for Proposals with carriers.
- Create a comprehensive renewal spreadsheet containing all proposals received.
- Support Client Managers in preparing presentations and reports.
- Maintain documentation related to BOBs, including profile policy binders for Product and Client Managers.
- Organize health fair projects, including presenting information to management teams for approval.
- Coordinate resources for clinics, health fairs, information tables, and orientations.
- Collaborate with Ikon Solutions on project management for preferred accounts.
- Assist in developing post-renewal packages.
- Respond to client service requests within two hours during regular season and four hours during Open Enrollment.
- Achieve a 91% ticket resolution rate during regular season and 85% during Open Enrollment.
- Arrange meetings and coordinate with teams for customer meetings and activities.
- Review and contribute to contract development and project documentations.
- Maintain updated information in Zywave.
- Provide benefits forms and informational materials to clients.
Estimated Salary: $65,000 - $90,000 per year.
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