IT Support Technician

hace 6 días


San Juan, San Juan, Puerto Rico Nuc University - Corporate A tiempo completo

We are looking for a highly skilled IT Support Technician to join our team at Nuc University - Corporate. As an IT Support Technician, you will be responsible for providing top-notch technical support to end-users, resolving technical issues, and escalating complex problems to senior technicians.

About the Job

The IT Support Technician will work closely with end-users to identify and resolve technical issues, providing timely and effective solutions. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide technical support to end-users via phone, email, or chat
  • Troubleshoot hardware and software issues using diagnostic tools and techniques
  • Educate users on proper use of university systems and applications
  • Maintain accurate records of all interactions and incidents
Requirements
  • Bachelor's degree in Computer Science or related field
  • At least two years of experience in a similar role
  • Fully bilingual (English and Spanish) oral and written
  • Ability to work a flexible schedule

Nuc University - Corporate offers a competitive salary and benefits package.


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