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IT Support Technician
hace 7 días
We are looking for a highly skilled IT Support Technician to join our team at Nuc University - Corporate. As an IT Support Technician, you will be responsible for providing top-notch technical support to end-users, resolving technical issues, and escalating complex problems to senior technicians.
About the JobThe IT Support Technician will work closely with end-users to identify and resolve technical issues, providing timely and effective solutions. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.
Key Responsibilities- Provide technical support to end-users via phone, email, or chat
- Troubleshoot hardware and software issues using diagnostic tools and techniques
- Educate users on proper use of university systems and applications
- Maintain accurate records of all interactions and incidents
- Bachelor's degree in Computer Science or related field
- At least two years of experience in a similar role
- Fully bilingual (English and Spanish) oral and written
- Ability to work a flexible schedule
Nuc University - Corporate offers a competitive salary and benefits package.
