Operations Leader

hace 4 semanas

Caimito Barrio, Puerto Rico Petco A tiempo completo
About Petco

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers.

Job Overview

As a Solutions Leader on Duty, you will ensure the efficient and effective operations of the Pet Care Center to meet the needs of the guest and their pet/s. You will work to ensure all partners are providing each guest with the best experience possible by helping them find and purchase animals, supplies, and services.

Key Responsibilities
  • Be a role model within our selling model and support guest interactions as needed.
  • Have a strong interest in animal welfare.
  • Complete and apply training programs to maintain a high level of expertise in your role.
  • Coach partners around guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
  • Process register transactions in a way that creates a great experience for each guest.
  • Support the overall Omni Guest Experience for the Pet Care Center through execution, as well as training and coaching partners to include BOPUS, Loyalty Programs, Ship-from-store, and Endless Aisle.
  • Function as Leader on Duty for supporting Pet Care Center execution, training, communication, and maintenance of company initiatives, pet care, legal compliance, policies, procedures, safety practices, and promotions.
  • Support the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
  • Promote a positive leadership culture of teamwork, inclusion, and collaboration.
Requirements
  • Minimum high school diploma (or its equivalency, i.e., GED) or the equivalent work experience.
  • A qualified applicant will be required to demonstrate proficiency in the areas of mathematics and above-average communication skills.
  • In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care.
  • Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.
Work Environment

The majority of job duties are conducted indoors, although customer carryouts and veterinarian visits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary), and standing for long periods of time, there may be risk of injury resulting from not following procedures.

Ability and willingness to a flexible schedule including evenings and weekends to meet store needs.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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