Client Policy Servicing Representative

hace 3 semanas


San Juan, San Juan, Puerto Rico AIG A tiempo completo
Client Policy Servicing Representative

AIG is seeking a skilled Client Policy Servicing Representative to join our team. As a key member of our Operations department, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our policy servicing processes.

Key Responsibilities:
  • Create and update client records, and generate service requests to register transactions for processing.
  • Generate balance and experience reports for policy renewal processes.
  • Book documents received from external and internal clients in the applicable system, as per underwriter instructions and transmittals.
  • Issue and deliver policies/endorsements processed by CPS and Underwriting, following established procedures.
  • Process policy maintenance tasks, including certificates, cancellations, and non-renewal notices, and annulments.
  • Ensure the proper filing and completeness of policy and transaction documentation.
  • Comply with established Service Level Agreements for issuing tasks and transactions.
  • Adhere to departmental workflows, procedures, and guidelines.
Requirements:
  • Bachelor's degree in Business or a related field.
  • Early career or experienced candidates with a background in the insurance industry or related responsibilities.
  • Fluent in English and Spanish.
  • Excellent written and verbal communication skills.
  • Ability to establish effective working relationships with mid-level managers and business partners.
  • Able to plan and prioritize own work.
  • Analytical skills and attention to detail.
  • Excellent teamwork skills.
  • Proficient in MS Office suite products, particularly Word and Excel.
What We Offer:

AIG provides a comprehensive benefits package, including health, wellbeing, and financial security benefits, as well as opportunities for professional development and growth.

We are committed to creating a culture of belonging, where everyone feels valued and respected. Our Employee Resource Groups (ERGs) promote diversity, inclusion, and cultural awareness.

AIG is an equal opportunity employer and welcomes applications from diverse candidates.



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