Operational Excellence Manager Caribbean Region

hace 1 mes


San Juan, San Juan, Puerto Rico Popular A tiempo completo

About Popular


Popular, Puerto Rico's leading financial institution, offers a wide range of services and financial solutions to its customers.



Award-Winning Workplace


We have been evolving since our founding over a century ago and are proud to be an essential part of our customers' lives.



Job Summary

The Corporate Real Estate (CRE) Operations Manager Caribbean Region is responsible for providing day-to-day leadership and direction to the functional areas of Facilities Management, Branch Services, Administration, and Transaction Management Services for the Caribbean Regional Portfolio of Branches, Corporate Office buildings, Land, and other Special Use sites and facilities.



Main Responsibilities

  • Create, implement, and maintain a service culture aligned with the strategic direction of the CRE Division and Popular, ensuring exceptional customer and employee experiences throughout all facilities in the region.
  • Collaborate with Division Management and Executive Leadership at all levels to deliver full portfolio of CRE services, providing solutions to Business Needs.
  • Employ continuous improvement strategies to create and maintain best-in-class practices for assigned departments.
  • Source, evaluate, and manage 3rd-party contractors and vendors to support assigned departments, overseeing bid solicitations through RFP processes and assuring compliance with Accounting and Procurement policies.
  • Collaborate with Finance and Comptroller Division liaisons to develop and maintain regional operating occupancy and controllable expense budgets, providing periodic reporting to the Division Manager on actual and forecasted results.
  • Make recommendations and implement cost reduction strategies and initiatives to improve financial performance and meet Corporate financial goals.
  • Review and revise cost accounting procedures as they pertain to assigned departments, agreeing on procedures and reporting with Vendor Management Team and Operational Excellence Team.
  • Prioritize projects for assigned departments, monitoring workflows and results to ensure departmental goals, service quality, project requirements, and KPIs are met.
  • Develop business cases, financial analyses, and presentations for Departmental, Division, and Executive Management.
  • Supervise collection of carbon footprint data for all Popular facilities, ensuring accuracy and timeliness, and developing data collection, validation, and reporting for ESG efforts.
  • Ensure departmental and divisional operational policies and procedures are current, effective, and efficient, monitoring operational procedures to ensure compliance with Divisional and Popular requirements.
  • Communicate effectively with customers, superiors, CRE, and other Bank peers as required.
  • Foster a learning environment and promote training participation to develop staff to meet personal and professional goals, contributing to the Bank's Great Place to Work program.
  • Conduct performance reviews of staff and clarify communications and process information received.
  • Perform other duties as assigned.


Requirements

We are seeking a highly experienced and skilled candidate with:



  • A Bachelor's Degree.
  • At least four years of managerial experience.
  • PMP certification.
  • Evidence of academic preparation or courses related to the job posting, if necessary.


Estimated Salary: $120,000 - $180,000 per year, depending on qualifications and location. We offer a competitive compensation package and opportunities for growth and development.



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