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Healthcare Operations Manager

hace 1 mes

Fraile Barrio, Puerto Rico Tandym Group A tiempo completo
Job Title: Practice Manager - Healthcare Operations

A leading healthcare organization in New York City is seeking an experienced healthcare operations professional to join their team as a Practice Manager. The successful candidate will be responsible for ensuring smooth daily operations and progress toward clinic goals, including enhancing patient experiences, team satisfaction, workplace efficiency, and task completion.

Key Responsibilities:
  • Develop and implement administrative policies and procedures
  • Hire, evaluate, and train staff, providing support and direction to enhance performance and skills
  • Communicate and collaborate with facility staff to improve system-wide performance
  • Manage and track registration errors, discussing issues with team members
  • Create, edit, and manage physician schedules to optimize patient scheduling and minimize no-show rates in line with the annual budget
  • Troubleshoot operational issues such as equipment failures, patient complaints, inefficiencies, and workplace conflicts
  • Oversee inventory and supply management, maintaining relationships with vendors, and ensuring compliance with regulatory and quality standards like Joint Commission and Department of Health
Qualifications:
  • Bachelor's Degree
  • 3+ years proven experience in managing and overseeing operations in an ambulatory care setting
  • Strong leadership skills with the ability to effectively manage and motivate staff
  • Comprehensive knowledge of healthcare regulations and compliance, including familiarity with Joint Commission and DOH standards
  • Excellent organizational and multitasking abilities, ensuring efficient patient flow and resource management
  • Demonstrated financial acumen, including budgeting, billing, and revenue cycle management
  • Exceptional communication and interpersonal skills to collaborate with healthcare providers, staff, and patients
Desired Skills:
  • Master's Degree
  • Proficient with EMR (Electronic Medical Record) Meditech