Poolside Massage Therapist
hace 2 semanas
The Poolside Massage Therapist is a key member of our team, responsible for providing exceptional massage and spa services to our guests. As a skilled therapist, you will work in a fast-paced environment, delivering comprehensive and professional treatments while maintaining the highest level of professionalism at all times.
Responsibilities
- Provide guests with a thorough and knowledgeable spa service, including massage, baths, and body therapies.
- Perform exceptional, courteous, and friendly customer service to guests, promoting and performing cabana massage services.
- Provide accurate, up-to-date information about Well & Being Spa services, fitness classes, and amenities, products, and special promotions.
- Promote and up-sell products and services to poolside guests.
- Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
- Demonstrate respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
- Interact cooperatively with, and with consideration towards, guests and co-workers.
- Anticipate guests' needs and adhere to Well & Being Spa and Trilogy's standards for guest service, including FORBES 5 Star Standards.
- Ensure all guests are wearing face masks and are compliant with all current hotel COVID requirements, at all times.
- Ensure proper social distancing by spacing groups of guests not traveling together at least six feet apart.
- Comply with the facilitation of all PPE and sanitation standards by TRILOGY and the State Governing Body.
- Maintain safety, sanitation, and disinfection standards.
- Communicate guest problems or complaints to the Spa Manager on Duty.
Qualifications
- Must have a High School diploma or equivalent.
- Must have current State Board approved License/Certificate to practice in Puerto Rico.
- Candidate must be authorized to work in the US.
- Preferably at least 1-3 years experience in a Massage Therapist position, preferably in a hotel/resort.
- Must have an approachable, customer service-oriented personality, as position requires making spa/product recommendations and promoting/selling of products and services.
- Must be able to stand for long periods of time.
- Must be able to work in outdoor conditions (poolside and cabana).
- Knowledge of Massage Theory, Anatomy, and Physiology.
- Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an "On Call" basis, if needed.
- Must be outgoing, high-energy, polished, professional, and have a strong command of both written and verbal English and Spanish.
Benefits/Perks
- Medical, Dental, and Vision (Full-Time Employees only)
- 401K Matching
- PTO – Paid/Holiday Time Off
- VTO – Voluntary Time Off
- Discounts on Retail Products and Spa Services
Compensation: 15% Service Commission vs. hourly + Service Charge + Retail Commission
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