Poolside Massage Therapist

hace 1 día

Carolina, Carolina, Puerto Rico Trilogy Spa Holdings A tiempo completo
Job Summary

The Poolside Massage Therapist is a key member of our team, responsible for providing exceptional massage and spa services to our guests. As a skilled therapist, you will work in a fast-paced environment, delivering comprehensive and professional treatments while maintaining the highest level of professionalism at all times.

Responsibilities
  • Provide guests with a thorough and knowledgeable spa service, including massage, baths, and body therapies.
  • Perform exceptional, courteous, and friendly customer service to guests, promoting and performing cabana massage services.
  • Provide accurate, up-to-date information about Well & Being Spa services, fitness classes, and amenities, products, and special promotions.
  • Promote and up-sell products and services to poolside guests.
  • Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
  • Demonstrate respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
  • Interact cooperatively with, and with consideration towards, guests and co-workers.
  • Anticipate guests' needs and adhere to Well & Being Spa and Trilogy's standards for guest service, including FORBES 5 Star Standards.
  • Ensure all guests are wearing face masks and are compliant with all current hotel COVID requirements, at all times.
  • Ensure proper social distancing by spacing groups of guests not traveling together at least six feet apart.
  • Comply with the facilitation of all PPE and sanitation standards by TRILOGY and the State Governing Body.
  • Maintain safety, sanitation, and disinfection standards.
  • Communicate guest problems or complaints to the Spa Manager on Duty.

Qualifications
  • Must have a High School diploma or equivalent.
  • Must have current State Board approved License/Certificate to practice in Puerto Rico.
  • Candidate must be authorized to work in the US.
  • Preferably at least 1-3 years experience in a Massage Therapist position, preferably in a hotel/resort.
  • Must have an approachable, customer service-oriented personality, as position requires making spa/product recommendations and promoting/selling of products and services.
  • Must be able to stand for long periods of time.
  • Must be able to work in outdoor conditions (poolside and cabana).
  • Knowledge of Massage Theory, Anatomy, and Physiology.
  • Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an "On Call" basis, if needed.
  • Must be outgoing, high-energy, polished, professional, and have a strong command of both written and verbal English and Spanish.

Benefits/Perks
  • Medical, Dental, and Vision (Full-Time Employees only)
  • 401K Matching
  • PTO – Paid/Holiday Time Off
  • VTO – Voluntary Time Off
  • Discounts on Retail Products and Spa Services

Compensation: 15% Service Commission vs. hourly + Service Charge + Retail Commission

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