Poolside Massage Therapist

bJobSummary/bbrbrThePoolside(Cabana)MassageTherapistisresponsiblefordeliveringexceptionalmassage,baths,andbodytherapiestoguests.Thisrolerequirestheabilitytoperformservicesusingproperdrapingtechniqueswhilemaintainingthehighestlevelofprofessionalismatalltimes.Additionally,thecandidatemustbeabletoprovidepoolsideguestswithguidanceandrecommendationsregardingspaprocedures,services,andproducts.Keyqualificationsincludebeingoutgoing,high-energy,andpossessingexcellentcommunicationskills,problem-solvingskills,andahighlevelofcustomerservicestandards.Scheduling,dependability,andflexibilityareessentialforthisrole.brbrbResponsibilities/bbrulliUnderstandandabidebyTrilogyandWell&BeingSpapoliciesandprocedures./liliProvideguestswithathoroughandknowledgeablespaservice./liliPerformexceptional,courteous,friendlycustomerservicetoguests,providingintroductorypoolsidespaservices,includinglighthand,foot,andscalpmassages,lotionapplication,andfacialspritz,aswellaspromotingandperformingcabanamassageservices./liliProvideaccurate,up-to-dateinformation,promotingWell&BeingSpaservices,fitnessclasses,andamenities,products,andspecialpromotions./liliPromoteandup-sellproductsandservicestopoolsideguests./liliSetupandbreakdownofdesignatedtreatmentareawiththehighestrespectoffellowco-workersbymaintainingneatandwell-stockedworkareas./liliDemonstraterespect,sensitivity,andconcernforguests'needswithaprofessionalandpleasantmanner./liliInteractcooperativelywith,andwithconsiderationtowards,guestsandco-workers./liliAnticipateguests'needsandadheretoWell&BeingSpaandTrilogy'sstandardsforguestservice,includingFORBES5StarStandards./liliEnsureallguestsarewearingfacemasksandarecompliantwithallcurrenthotelCOVIDrequirements,atalltimes./liliEnsurepropersocialdistancingbyspacinggroupsofguestsnottravelingtogetheratleastsixfeetapart./liliComplywiththefacilitationofallPPEandsanitationstandardsbyTRILOGYandtheStateGoverningBody./liliMaintainsafety,sanitation,anddisinfectionstandards./liliCommunicateguestproblemsorcomplaintstotheSpaManageronDuty./liliDecisionsofabroadnaturearemadeinaccordancewithgeneralpolicyandprocedures./li/ulbrbQualifications/bbrulliMusthaveaHighSchooldiplomaorequivalent./liliMusthavecurrentStateBoardapprovedLicense/CertificatetopracticeinPuertoRico./liliCandidatemustbeauthorizedtoworkintheUS./liliPreferablyatleast1-3yearsexperienceinaMassageTherapistposition,preferablyinahotel/resort./liliMusthaveanapproachable,customerservice-orientedpersonality,aspositionrequiresmakingspa/productrecommendationsandpromoting/sellingofproductsandservices./liliMustbeabletostandforlongperiodsoftime./liliMustbeabletoworkinoutdoorconditions(poolsideandcabana)./liliKnowledgeofMassageTheory,Anatomy,andPhysiology./liliMusthaveaflexibleschedule,includingdays,nights,holidays,andweekends,andmustbeavailableonan'OnCall'basis,ifneeded./liliMustbeoutgoing,high-energy,polished,professional,andhaveastrongcommandofbothwrittenandverbalEnglishandSpanish./li/ulbrbBenefits/Perks/bbrulliMedical,Dental,andVision(Full-TimeEmployeesonly)/lili401KMatching/liliPTO–Paid/HolidayTimeOff/liliVTO–VoluntaryTimeOff/liliDiscountsonRetailProductsandSpaServices/li/ulbrbCompensation:/b15%ServiceCommissionvs.hourly+ServiceCharge+RetailCommissionCompensation:15%ServiceCommissionvs.Hourly+15%ServiceGratuity+TieredRetailCommission