General Manager

hace 3 semanas


San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo
Job Summary

Urban Air is seeking a visionary leader to drive success and maintain a fun culture. The ideal candidate will provide overall leadership, vision, and direction on initiatives and operating standards while fostering a positive atmosphere for guests and staff.

Key Responsibilities
  • Hire, train, and mentor staff to develop their skills and promote a team environment that provides exceptional customer service.
  • Implement and execute staff training programs, and assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability.
  • Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity.
  • Maintain a safe, clean, and secure environment for all guests and staff, and ensure execution of all employee recognition and incentive programs as documented.
  • Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
  • Provide direction to the management team and ensure all staff members perform at a consistently high level.
  • Promote positive employee relations, including effective delegation of managerial duties, fostering high staff morale, and upholding operational standards.
  • Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals, and monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience.
Requirements
  • Ability to enthusiastically interact with others and exercise good judgment in decision-making.
  • Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants.
  • 3+ years of experience in Facility Operations & Management required.
  • Demonstrated ability in developing team members in areas of responsibility and achieving expected store financial results.
  • Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Ability to maintain and project professionalism, internally and externally, at all times.
  • Ability to establish and communicate a vision for the park.
  • Flexible in approach; can readily adapt to business and team needs and changes.
  • Ability to hold oneself accountable for high personal standards of conduct and professionalism.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • Innovative and strategic thinker.
About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.


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