Senior Financial Aid Specialist

hace 7 días


San Juan, San Juan, Puerto Rico Strategic Education Inc. A tiempo completo
Job Description:

The Associate Financial Aid Advisor role at Strategic Education Inc. is responsible for delivering exceptional financial assistance and support to our learners before, during, and after their program enrollment.

Key Responsibilities:
  • Provide personalized interactions through various communication channels to ensure a positive learner experience.
  • Coach learners in making informed decisions about their financing plans and provide guidance on utilizing their financial resources effectively.
  • Leverage tools and systems to optimize learner engagement and improve the overall experience.
  • Drive process improvements and contribute to team growth by engaging in brainstorming sessions and providing feedback on potential enhancements.
Requirements:
  • A minimum of 1 year of experience in a financial aid contact role or customer experience support/advisor position.
  • Bachelor's degree preferred.
  • Ability to travel occasionally for business purposes, with accommodations available for individuals with disabilities.
Benefits:
  • A competitive salary ranging from $17.75 to $27.00 per hour, depending on experience and location.
  • An opportunity to work in a dynamic environment with a diverse and inclusive community.
  • Access to training and development opportunities to enhance your skills and knowledge.
Work Environment:

This role requires occasional travel and may involve working in a typical office environment, with reasonable accommodations provided for individuals with disabilities.



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