Senior Compliance Officer
hace 4 semanas
We are seeking a highly skilled Senior Compliance Officer to join our team in Puerto Rico. As a key member of our organization, you will play a crucial role in overseeing and managing consumer complaints management-related processes across the corporation.
About the RoleThis position requires support in ensuring proper completion of root cause analysis, review and approval of Corrective Action and Remediation plans to mitigate regulatory risk. You will work closely with business and support units to manage complaint trends or regulatory compliance issues identified as a result of complaint analysis.
Key Responsibilities:- Supervise and ensure data submitted by business and support units related to complaint trends or complaint related issues is complete and complies with program requirements.
- Track responsible units' completion of pending action deadlines and facilitate discussions with stakeholders in furtherance of resolving and mitigating regulatory risk identified.
- Prepare accurate and thorough reporting materials to management of data and issues attained from complaints.
- Supervise employees to provide support in complaint analysis and managing complaint related issues.
To be successful in this role, you will need:
- Bachelor's Degree required; Juris Doctor, CRCM or PMP preferred.
- At least 5 years of related work experience.
- Excellent written and oral communication (Spanish and English) and interpersonal skills to manage expectations of senior business stakeholders.
- Strong analytical and critical thinking, as well as problem-solving skills, including the ability to analyze risk mitigation approaches.
- Able to support the development, implementation and execution of high impact business transformation strategies.
- Able to collaborate effectively as part of a wider team.
- Able to supervise others, be process driven, and have high attention to detail.
- Ability to manage high volume of tasks and deadlines and to deliver results under pressure.
$60,000 - $80,000 per year, depending on experience.
About UsPopular is Puerto Rico's leading financial institution, offering a wide variety of services and financial solutions to our customers. We value our employees' diverse skills, experiences and backgrounds, and are committed to making our customers' dreams come true through innovative financial solutions at every stage of their life.
BenefitsWe offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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