Financial Fraud Prevention Specialist
hace 1 semana
We are seeking a highly skilled Financial Fraud Prevention Specialist to join our team in San Juan, Puerto Rico. As a key member of our fraud prevention team, you will play a critical role in identifying and preventing fraudulent activities.
Job DescriptionIn this role, you will be responsible for:
- Providing exceptional customer service by responding to all customer inquiries, calls, emails, and written correspondences.
- Building rapport with each customer, actively listening to their requests and needs, and identifying solutions to achieve satisfaction.
- Executing routine inbound and outbound call center activities concerning bank products and services, utilizing alternatives as per quick references, scripts, and established guidelines.
- Handling inbound customer calls, completing necessary fraud verification, including caller authentication, transaction verification, etc., utilizing excellent customer service skills.
- Leveraging systems to support the identification and initiation of fraud investigations, ensuring relevant information is appropriately collected, analyzed, and documented.
- Escalating issues to senior levels as needed, explaining company policies to customers.
- Analyzing fraud alerts and managing them accordingly.
To be successful in this role, you must have:
- A minimum of 24 Bachelor's degree credits approved.
- Two (2) years of experience in a customer service environment, preferably in a call center setting.
- An excellent disposition and outstanding customer service skills, including telephone skills and etiquette.
- Detailed analytical skills.
- Excellent oral and written communication skills in English and Spanish.
- The ability to establish priorities and work with multiple tasks simultaneously.
- The ability to work under pressure and with a sense of urgency.
- Computer skills, including knowledge of Windows Microsoft Office applications.
We offer a competitive salary, estimated at $45,000-$60,000 per year, depending on experience. Additionally, we provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.
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