Business Operations Specialist

hace 7 horas


San Juan, San Juan, Puerto Rico Sagan A tiempo completo
Job Title:

Back Office Support Specialist

">About the Company:

Sagan is a customer-focused business that specializes in order management and streamlined processes.

">Job Overview:

The Back Office Support Specialist plays a crucial role in ensuring the smooth processing of business-critical tasks, including order management, report updates, and data accuracy.

">Key Responsibilities:
  • Order Processing: Utilize manufacturer ordering systems to place orders accurately and promptly. Document order acknowledgments in ServiceMinder (SM) CRM. Manage and track orders in SM, including measurements, installations, updates, and invoices. Process change orders and communicate updates to stakeholders effectively.
  • Accuracy and Compliance: Verify the accuracy of measure sheets received from installers. Obtain client approval before placing orders in SM. Ensure all processes comply with company policies and procedures.
  • Customer Service: Provide proactive updates to customers regarding order status and potential delays. Resolve customer issues promptly and professionally.
  • Teamwork and Collaboration: Work collaboratively across departments to ensure seamless operations. Contribute to a positive and productive team environment. Update reports, data, and spreadsheets for business-critical operations. Complete assigned special projects.
">Qualifications:

To succeed in this role, you should have at least 1 year of experience in order processing, back-office support, or a related field. You must be highly detail-oriented, organized, and proactive. Strong problem-solving skills and adaptability are essential. Excellent written and verbal English communication skills, with a customer-facing proficiency, are required. Proficiency in Microsoft Office Suite and Google Workspace is preferred. Experience with inventory management systems and knowledge of the construction industry are pluses.

">Estimated Salary:

$1800 USD per month (up to)

">

This is a remote position, working Monday through Friday, 8:00 AM to 5:00 PM CST. As an independent contractor, you will have the flexibility to work from anywhere while maintaining excellent communication with our team.

">

We offer a competitive salary and opportunities for growth within the organization. If you are a motivated and detail-oriented individual who is passionate about order management and customer service, we encourage you to apply.



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