Cookie Team Manager
hace 2 semanas
About the Role
As a Shift Leader at Insomnia Cookies, you will be the captain of our bakery day or night. You will understand what it takes to predict the flow of business during a successful shift and lead your team to achieve this goal.
Key Responsibilities
• Provide exceptional customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew to provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.
Requirements
• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.
About Us
Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa., and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible".
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