Senior IT Infrastructure Manager

hace 4 semanas


San Juan, San Juan, Puerto Rico Bowman Williams A tiempo completo
Senior System Administrator (MSP/Windows) Job Description

We are a Chicago-based company with over 20 years of experience in the Managed Services industry. As a business partner to our clients, we provide full-service technology solutions. Our team works with various businesses and organizations, including Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits.

Job Summary

The Senior System Administrator (MSP/Windows) is a strategic technical and leadership position within our company. This role is responsible for maintaining the design and integrity of customer IT systems, coordinating complex projects, and implementing IT solutions. As a Solutions Architect, you will design and implement comprehensive solutions for our clients, focusing on cyber security, networking, Azure infrastructure, server building, and advanced troubleshooting. You will lead a team of Engineers to ensure projects are completed efficiently and within budget.

Key Responsibilities
  • Maintain the design and integrity of customer IT systems
  • Coordinate complex projects and implement IT solutions
  • Design and implement comprehensive solutions for clients, focusing on cyber security, networking, Azure infrastructure, server building, and advanced troubleshooting
  • Lead a team of Engineers to ensure projects are completed efficiently and within budget
  • Previous MSP experience is required
Requirements
  • Previous experience working for a MSP, CSP, or supporting multiple domains concurrently is highly preferred
  • Experience performing advanced troubleshooting and administration of servers, networks, and standard business applications
  • Experience with Autotask and Datto RMM is preferred
  • Experience managing IT projects
  • Experience building technical documents such as SOP's, runbooks, and roadmaps
  • Experience managing and servicing clients through RMM and PSA tools
  • Experience leading a team is highly preferred
Technology Experience
  • Microsoft Windows Server, Exchange, SQL, and 365 and Azure platforms
  • Network design and administration (TCP/IP, DNS, SNMP, VLAN, SDWAN)
  • Backup and Disaster Recovery – (Acronis and Veeam)
  • Virtualization (VMware and Hyper-V)
  • Cybersecurity
  • IT Regulatory Compliance frameworks (PCI, HIPAA, NIST, CMMC)
  • Azure administration and deployments
  • VPN setups – preferably FortiGate
Benefits
  • Medical, Dental, and Vision Insurance
  • Hybrid WFH schedule (3-4 days at home)
  • 401(k) with company match
  • PTO that increases with tenure
  • Paid Sick Leave
  • Regular Paid Training
  • Certification Reimbursement

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