Program Manager for SaaS Implementation

hace 2 semanas


Oriente Barrio, Puerto Rico Axon A tiempo completo
About the Role

We are seeking a highly skilled Program Manager to lead the implementation of our SaaS solutions for public safety clients. The selected candidate will work closely with our Professional Software Services Team to manage and deliver Axon Records Management (RMS) and Standards (IA) systems.

Key Responsibilities

  • Manage all aspects of complex enterprise-grade SaaS product deployments
  • Collaborate with the Product and Engineering team to ensure national, state, and/or territory requirements are accurately defined
  • Oversee program-level change management activities in conjunction with client partners and internal stakeholders
  • Ensure program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
  • Work closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables

Requirements

  • Bachelor's Degree in Business, Information Systems, Technical Engineering, or related field
  • PMP highly preferred
  • 3+ years of professional experience leading highly complex programs in a SaaS environment
  • Experience utilizing technical program/project management tracking tools, preferably Smartsheet
  • Experience delivering and/or managing large software deployment, infrastructure, or enterprise applications programs

What We Offer

A competitive salary, 401k plan, discretionary unlimited paid time off, paid parental leave, medical stipend, fitness programs, emotional & mental wellness support, and learning & development programs.



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