Client Solutions Associate
hace 2 semanas
**About the Role**
At FactSet, we're looking for a skilled Client Solutions Associate to join our team. As a key member of our client-facing team, you'll be responsible for building deep client relationships, promoting high user adoption, and ensuring smooth user onboarding. You'll gather intelligent product feedback and act as an advocate on behalf of the clients for Product Development. Through exceptional service, you'll become a trusted advisor on FactSet to your clients and help uphold our reputation for world-class client support.
Key Responsibilities
- Form personal relationships with leaders in the financial industry, understanding their workflows, and developing creative ways to improve their research and analysis.
- Partner with clients to understand their business and investment processes and provide solutions using FactSet products.
- Provide support for FactSet applications and create custom FactSet models, screens, and automated processes.
- Plan and lead product training in client offices and at training seminars.
What We're Looking For
We're seeking a Client Solutions Associate with a strong interest in Finance and/or FinTech, a client-centric mindset, and a desire to collaborate across teams to create unique and innovative solutions. Experience or desire to be client-facing in a support role, proficiency in learning and using new technology, exceptional verbal and written communication skills, and strong analytical and problem-solving abilities are also essential.
What's In It For You
The opportunity to join a growing firm with a proven track record of success, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table. A 6-month long foundational training program that equips you with a strong understanding of FactSet's business and its clients, and facilitates a long-term career path with FactSet. Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking.
Company Overview
FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications, and industry-leading services for the investment and corporate communities. As a publicly traded company, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner.
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