Customer Service Representative

hace 3 semanas


Puerto Diablo Barrio, Puerto Rico Children'S Hospital Boston A tiempo completo

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Boston Children's Hospital. In this role, you will be responsible for responding to patient and guarantor concerns, initiating contact with patients and guarantors to collect patient liability, and being knowledgeable about Boston Children's Hospital's Credit & Collection Policy and Financial Assistance Policy.

Key Responsibilities

  • Respond to patient and guarantor concerns, including payer denials, coding accuracy, and coordination of benefits
  • Initiate contact with patients and guarantors to collect patient liability
  • Be knowledgeable about Boston Children's Hospital's Credit & Collection Policy and Financial Assistance Policy
  • Research inquiries to resolution using various sources, including contacting insurance companies and other outside contacts
  • Follow established regulations and procedures in collection, recording, storage, and handling of information

Requirements

  • High School Diploma/GED and 2 years relevant experience required
  • Ability to perform at a high level of reliability in all duties
  • Attention to detail, good organizational skills, and ability to meet priorities within set timeframes
  • Critical and strategic thinking
  • Knowledge of consumer and federal rights and regulations

What We Offer

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, and a 403(b) Retirement Savings plan.



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