Systems Analyst

hace 2 semanas

San Juan, San Juan, Puerto Rico Popular A tiempo completo

At Popular, we are committed to delivering innovative technology solutions that meet the evolving needs of our customers.

We are seeking a highly skilled Systems Analyst to join our Technology Management Division.

The ideal candidate will have a strong background in analyzing and implementing technology solutions, with a focus on process improvement and optimization.

Key Responsibilities:

  • Finds innovative ways to improve existing processes to make them more efficient or effective.
  • Writes clear and concise user stories that are easy to understand and implement by the development team.
  • Integrates the needs of multiple stakeholders to produce an overall solution.
  • Defines acceptance criteria and creates test cases for certification and user acceptance.
  • Participates in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing.
  • Gathers data to help determine prioritization of work items.
  • Conducts and analyzes primary research on users, competitors, etc.
  • Ensures releases are deployed successfully.
  • May require off-hour and weekend on-call support periodically.
  • Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes.
  • Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
  • Ensures end user support needs are met with a high quality of service.

Requirements:

  • Bachelor's degree in Information Systems, preferred.
  • Minimum of three (3) years of experience analyzing, implementing, and improving applications/platforms or related field.
  • Experience in process documentation preferred.
  • Knowledge or experience in financial or insurance preferred.
  • Agile (Product Owner, Scrum Master) and Lean Six Sigma certifications preferred.
  • Knowledge of banking regulations preferred.
  • Experience of Agile methodologies preferred.
  • Technical background is a must.
  • Analytical and problem-solving skills.
  • Excellent interpersonal and teamwork skills.
  • Organizational skills and meet deadlines.
  • Ability to work under minimum supervision.
  • Process documentation skills.
  • Excellent oral and written communication skills, both in English and Spanish.
  • Proficiency in the use of Office 365 applications mainly Excel, Word, PowerPoint, SharePoint, among others.
  • Availability and disposition to work off-hours, weekends, and/or holidays.

At Popular, we value our employees' diverse skills, experiences, and backgrounds.

We offer a wide range of benefits and opportunities for growth and development.

Apply now to join our team and be part of our mission to deliver innovative technology solutions that meet the evolving needs of our customers.

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