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Regulatory Compliance Manager

hace 2 meses


San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

Job Summary

Popular Bank is seeking a highly skilled Regulatory Compliance Manager to oversee and manage consumer complaints management-related processes across the Corporation. This role involves providing support to business and support units in managing complaint trends or regulatory compliance issues identified through complaint analysis.

Key Responsibilities

  • Supervise and ensure data submitted by business and support units related to complaint trends or complaint-related issues is complete and complies with program requirements.
  • Track responsible units' completion of pending action deadlines and facilitate discussions with stakeholders to resolve and mitigate regulatory risk.
  • Gather, analyze, and discuss information and data statistics on complaints and FCRA credit disputes to address matters that require attention with responsible stakeholders.
  • Supervise and address inquiries from compliance officers related to complaint analysis, complaint documentation, and complaint-related requests.
  • Complete quality review of escalated complaint data from businesses and support units to corroborate the integrity and adequacy of complaint data.
  • Support the Complaints Program Supervisor in preparing, compiling, and coordinating reports, working papers, presentations, and Committee reports.
  • Support the Complaints Program Supervisor in preparing, collecting, and drafting narratives or reports to respond to regulatory agency information requests.
  • Support the Complaints Program Supervisor in investigating, analyzing, and resolving complaints received from regulatory agencies.

Requirements

  • Bachelor's Degree required. Juris Doctor, CRCM, or PMP preferred.
  • At least 5 years of related work experience.
  • Excellent written and oral communication and interpersonal skills in Spanish and English.
  • Strong analytical and critical thinking skills, including the ability to analyze risk mitigation approaches.
  • Ability to support the development, implementation, and execution of high-impact business transformation strategies.
  • Ability to collaborate effectively as part of a wider team.
  • Ability to supervise others and be process-driven with high attention to detail.

About Popular Bank

Popular Bank is Puerto Rico's leading financial institution, offering a wide variety of services and financial solutions to our customers. As employees, we are dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under emergency situations and/or natural disasters.