Business Systems Liaison

hace 1 día


San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completo

Job Type

Hybrid

Location: Cupey Center, San Juan PR

General Description
The Business System Liaison within the Business Operational Support unit is responsible for administering the CACS application. This includes managing data, ensuring system functionality, maintaining customer satisfaction, and handling various tasks related to the application without external assistance. The role also involves maintaining technical documentation, resolving incidents, ensuring system controls, coordinating new requests and updates, developing reports and dashboards, and administering web applications for Popular Bank.

Essential Duties and Responsibilities
The primary function involves administering the CACS application, which includes managing data, ensuring system functionality, and maintaining customer satisfaction.

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Application Management: Managing various tasks related to the CACS application without assistance from TMD or Evertec, such as handling new requests, analyzing data, and maintaining security and compliance.
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Documentation and Reporting: Responsible for maintaining technical documentation, such as infrastructure diagrams, process flows, contingency plans, and test scripts.
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Incident Management: Analyzing and resolving incidents, documenting solutions, and referring issues to the appropriate units or external providers.
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System Controls and Validations: Ensures system controls are implemented correctly, analyzes data for system functionality, and authorizes daily processes like letter dispatches
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Project Implementation: Coordinates and implements new requests and updates related to corporate projects, ensuring thorough documentation and testing.
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Project Management: Managing technology projects to improve services and metrics, analyzing requirements, and collaborating with TMD for application upgrades.
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Report and Dashboard Development: Develops reports and dashboards as per the requirements of the Individual Lending Services Division, using tools like Power BI and Cognos.
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Web Application Administration: Administering web applications for Popular Bank, managing user access, validating documentation, and handling incidents.

Education

Bachelor's or master's degree in Engineering, Computer Science, Information Systems, related areas or equivalent.

Experience
Minimum of two years of experience in project management with technology, application administration and or related duties.

Other Qualifications
:Project Management skills
:Analytical skills
:Problem Solving skills
:SQL programming skills
:Power BI Knowledge
:Outstanding communicationskills in English and Spanish, both verbal and written
:Excellent interpersonal skills and teamwork
:Ability to meet deadlines
:Skills to adapt to change easily
:Availability to work extended hours, weekends, and holidays
:Knowledge and practical experience in web page development and programming languages such as ASP, JavaScript, PHP and APS.
:Knowledge and practical experience with enterprise data bases.
:Basic understanding of collection applications and/or contact center applications (ex. Cacs or other collections applications, CMS, Workforce Management Software, Wallboards)

Values

Passion for People
Succeed Together
Own Every Moment
Build the Future
Important: The candidate must provide evidence of academic preparationor courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates th



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