IT Operations Support Specialist

hace 3 semanas


San Juan, San Juan, Puerto Rico First BanCorp A tiempo completo

About Us

At FirstBank, we strive to provide exceptional service to our clients. Our team of professionals shares a passion for delivering personalized customer service.

We are proud to offer a dynamic work environment where employees can grow and develop their skills.

Job Summary

The IT Operations Support Analyst is responsible for the development and implementation of systems and projects in the IT Operations Department. This includes managing and supporting infrastructure, applications, and tools that support bank operations, allowing us to provide products and services to our customers.

This role also involves developing necessary reports for sound business operations and serving as a liaison between business groups and IT Service Providers to provide technical solutions that meet user and business needs.

Responsibilities

  • Understand and follow IT and Operational policies and procedures.
  • Coordinate and implement IT projects.
  • Analyze, recommend, and develop reports generated for administrative needs, including business scorecards and decision-making reports for top management and various bank departments.
  • Design and develop Dashboards for distribution of departments Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) reports.
  • Develop and administer systems as necessary or requested by business areas.
  • Use different applications and programming tools to manage and extract data from databases to produce business analytical reports.
  • Actively participate in requirements gathering, design, development, testing, and implementation of solutions for automation of all age processes.
  • May use SQL to create scripts for report development and data visualizations.
  • Construct and produce files for processes, such as interfaces, reports, and charts, aimed at supporting providers and clients.

Requirements

  • A Bachelor's Degree in Management Information Systems or related field required. Or equivalent combination of Education and Experience needed to perform job functions.
  • Three to five years of experience in a related job required.
  • Experience in administration of technology projects and interacting with external and internal resources desired.
  • Financial institution experience desirable.
  • Knowledge of IT operations.
  • Understanding of the Information Technology Infrastructure Library (ITIL) and Information Technology Service Management Forum (ITSMF).
  • Programming skills.
  • Knowledge of Information Technology Systems/Applications within the Banking industry.
  • Analytical skills.
  • Basic Project Management skills.
  • Ability to write, speak, and comprehend English and Spanish.
  • Good Interpersonal communication skills.

About Our Company

First Bank Puerto Rico is an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities, and Minorities regardless of gender identity, sexual orientation, or any other legally protected status.

Salary Estimate: $55,000 - $75,000 per year, based on location and qualifications.



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