Service Representative

Full Time Opportunity
Ponce, PR
 

Interact with customers to provide them with information in response to their inquiries ensuring that customers receive the best service possible.  Research and resolve their service-related problems in an accurate and promptly manner.

• Serves and guides external and internal clients who visit the company's facilities or communicate by telephone.
• Serves clients daily assigned by the PR Shift System and provides appointments if necessary.
• Analyzes and updates information in the system related to customer accounts to process cancellations, transfers, unit registrations, or address service situations as presented.
• Responsible for validating and offering cancellation balances, including balance letters to clients.
• Ensures that customer addresses and information registered in the system are correct and up-to-date.
• Prepares, manages, and processes documents related to your work area that will be sent via regular mail or email.
• Assists and guides clients on the transfer process and requests.
• Processes daily correspondence, as assigned, including certified correspondence, within the established control parameters.
• Verifies that all documentation received from the client is correct and complete.
• Responds to guides and channels customer requests, claims, or complaints received by mail or in person.

One year of experience in customer service or related.

• Ability to establish and maintain effective relationships with colleagues and the general public.
• Ability to work with multiple tasks, under pressure and with deadlines.
• Communication skills in English and Spanish (oral and written)
• Knowledge of Microsoft Office programs such as: Word, Excel, Outlook.
• Basic knowledge in accounting is preferred

Monday to Friday 8:00am - 5:00pm

Must have availability to work weekends and extended hours if necessary.