Service Representative

Encontrado en: Talent PR C2 - hace 2 semanas

Ponce, Puerto Rico Firma de Reclutamiento en PR A tiempo completo
We are seeking a motivated and customer-oriented Service Representative. This position requires a proactive approach to assisting clients in person and via phone. If you thrive in a fast-paced environment and are committed to providing exceptional service, we encourage you to apply today
Key Duties and Responsibilities:
  • Greet visitors, register their information, and determine the purpose of their visit to guide them on the process and documents needed.
  • Assist clients in completing their documents and forms.
  • Answer and direct calls, including those for adjusters not directly in your area.
  • Notify and follow up with personnel responsible for attending to waiting clients.
  • Document actions taken in claims processing in the system.
  • Receive, digitize, and distribute correspondence in the office.
  • Code claims, coordinate appointments and changes via the system.
  • Request inspections in the system.
  • Generate and manage signatures for claims checks as needed.
  • Deliver checks and mail payment checks for claims.
  • Perform other administrative duties as required, such as filing and photocopying documents.
  • Support other business areas in service provision as needed.
  • Participate in special tasks and/or projects as requested.
Education and Experience:
  • Associate degree in Business Administration and one (1) year of experience in customer service or a related field, or an equivalent combination of education and experience.
  • Fluency in Spanish and the ability to communicate effectively in English, both orally and in writing.
Skills Abilities:
  • Excellent interpersonal skills, with a strong focus on customer service and public management.
  • Proficient in computer systems and keyboard management.
  • Ability to work collaboratively in a team and manage multiple tasks simultaneously.
  • Capable of working under pressure.

Employer With Equal Employment Opportunity

  • Service Representative Ponce

    Encontrado en: Talent PR C2 - hace 1 semana

    Ponce, Puerto Rico Upturn Co. A tiempo completo

    Descripción general del puesto: Ofrece servicio a los clientes que visitan o se comunican con el área de Reclamaciones de acuerdo a la naturaleza de su solicitud.Deberes y responsabilidades esenciales: Recibe a los visitantes, los registra y determina la naturaleza de la visita para orientarlos sobre el proceso a seguir y documentos a entregar. Asiste al...